Frequently Asked Questions

Where can I find pricing information?+

You can view each item and prices within our Catalog pages.

What are your rental policies?+

Our policies can be viewed on our Rental Policies page. If you have additional questions please feel free to contact us at (503) 548-4880.

What are your business hours?+

We have two locations to serve you;

Our Central Location offers our main showroom and is the hub of our Delivery/Pick-up operations.

3721 NW Front Avenue
Portland, OR 97210

Showroom: Mon-Sat, 9am-5pm
Rental Pickup/Return: Mon-Sat, 8am-5pm
View Map - in new window (Google Maps)

Our Eastside Location (located near Mall 205) offers a full showroom of our rental products as well as event merchandise and tool rentals.

10101 SE Stark Avenue
Portland, OR 97216

Showroom: Mon-Sat, 9am-5pm
View Map - in new window (Google Maps)

When should I place my reservation?+

Our busiest period is from June through October and during the holiday season. It is recommended to call at least six months in advance for the best availability during the busy season. You are welcome to place your reservation as far in advance as you like. A 25% refundable down payment is required to reserve your rental choices. To reserve a tent, a 25% non-refundable reservation fee is required – please call for details.

May I place my order online?+

In order to ensure order accuracy, please call to place your order at (503) 548-4880.

Can I change my order?+

Yes. We do recommend reserving the highest possible quantity of rental items that you may need as all rental items are first come, first served and may be difficult to add closer to your event date. Final adjustments to your order must be completed at least 48 hours prior to will call or delivery. There are no penalties for lowering quantities before that time.

Do you offer delivery or set-up services?+

We do offer delivery and pick-up as well as set-up and take-down services. Please call (503) 548-4880 for a quote.

Do I need to return my rentals clean?+

All tableware items are to be returned rinsed and free of food and placed back in their original containers as they were received – washing is not necessary! Beverageware must be returned in the same manner in which it was received - upside down in the correct racks. If returned open side up, a labor charge will be assessed to flip them in preparation for washing. Linen rentals are sent out with special return bags - used linens should be dry and free of debris and placed into the provided bags for return. Linens should not be returned in plastic bags as it may promote mold damage (unreturned linen bags will be charged a replacement fee). Barbecues must be cool and free of briquettes. Propane tanks are sent out full and weighed upon return. Any unused propane will be credited back to the credit card on file.

Do you offer event planning?+

We pride ourselves on being the Portland-Vancouver Metro area’s largest event rental supplier. While our knowledgeable staff is familiar with many aspects of event planning and coordination, we do not offer those services. We will happily offer referrals to some of the top event planners in the area, most of whom use us for their event rental needs.

Why do I have to pay a non-refundable reservation fee when reserving a tent?+

Tents are a labor intensive, high demand item. During our peak season we are often booked to capacity and thusly require reservation fees to ensure availability to those clients who require a tent for their event. We also offer additional services with our tent rentals such as site inspections (within the Portland-Vancouver Metro area) and CAD diagrams.

Can a relative, caterer or my wedding planner make changes to my order?+

The ONLY person allowed to review or make changes to any information or rental products on your order is the person named on the reservation. If you would like to allow other people to make changes to your order such as a caterer or relative, please let your salesperson know so they can put the information in our system. We cannot accept any changes to orders from individuals not listed.